Booking Terms & Conditions · Cancellation & Refund Policy · House Rules
Last updated: October 2026
These Booking Terms & Conditions apply to reservations made directly with MJS Hideaways, including reservations made through the MJS Luxe Creations website or another direct booking method offered by MJS Hideaways.
Reservations made through Airbnb, Booking.com, Expedia, Your.Rentals or another third-party platform remain subject to the terms, payment conditions and cancellation policies applicable to that platform.
By completing a direct reservation, the person making the booking confirms that they have read, understood and accepted these Terms on behalf of themselves and all guests included in the reservation.
1. Reservations
The person making the reservation must be at least 18 years old and must provide accurate booking, contact and payment information.
The lead guest is responsible for the conduct of all persons included in the reservation and for ensuring compliance with these Terms, the Cancellation & Refund Policy and the MJS Hideaways House Rules.
A reservation is confirmed only when the required payment has been received and a booking confirmation has been issued by MJS Hideaways.
All reservations remain subject to availability.
2. Accommodation and Occupancy
Each accommodation has a standard maximum occupancy stated at the time of booking:
| Accommodation | Standard occupancy |
|---|---|
| MJS Hideaways – Pixie Studio | 2 guests |
| MJS Hideaways – Jasmine Studio | 2 guests |
| MJS Hideaways – On the Savannah | 1 Bedroom | 2 guests |
| MJS Hideaways – On the Savannah | 2 Bedroom | 6 guests |
Guests must not exceed the stated occupancy without prior approval from MJS Hideaways.
MJS Hideaways may, at its discretion, approve additional guests where the accommodation, sleeping arrangements and circumstances make this appropriate. Approval must be obtained in advance and may be subject to an additional guest charge or other conditions.
The number of guests entered at the time of booking must be accurate. Any change in occupancy should be disclosed to and approved by MJS Hideaways before arrival or as soon as reasonably possible.
Only registered or approved guests may stay overnight.
MJS Hideaways – On the Savannah | 2 Bedroom: Standard occupancy is up to 6 guests. Additional guests may be permitted at the discretion of MJS Hideaways with prior approval. Where additional guests are approved, guests are responsible for ensuring they are comfortable with the available sleeping arrangements and bathroom facilities. Additional bedding, such as air mattresses, may be permitted by prior agreement.
Approval for additional guests is considered case by case and may be subject to additional charges, special conditions, or applicable safety and property limitations.
3. Savannah Accommodation Configurations
MJS Hideaways – On the Savannah | 1 Bedroom and MJS Hideaways – On the Savannah | 2 Bedroom are alternative configurations of the same physical apartment.
Only one configuration may therefore be occupied at any given time.
Guests may use only the bedrooms and accommodation areas included in the configuration they booked unless otherwise agreed by MJS Hideaways.
4. Rates and Currency
Direct booking rates are displayed and charged in United States dollars (USD) unless otherwise stated.
Rates may vary according to the accommodation selected, dates of stay, occupancy, length of stay, season, special events, promotions and other applicable booking conditions.
The price displayed and accepted at checkout becomes the confirmed price for that reservation, subject to any later amendments requested by the guest.
Authorised promotional codes and coupons may reduce the advertised rate. Where a discounted price is accepted, that discounted amount becomes the confirmed booking price for payment and cancellation calculations.
5. Standard Cleaning Fee
A mandatory US$60 cleaning fee applies to standard reservations unless a particular package expressly states that cleaning is included.
For stays of more than 10 days, an additional mandatory cleaning will take place after the first 10 days and every 7 days thereafter.
Each additional scheduled cleaning is charged at US$60.
Guests must allow reasonable access to the accommodation for required mid-stay cleaning.
Guests will receive advance notice of the proposed cleaning date and time. If the proposed time is inconvenient, guests should notify MJS Hideaways as soon as possible so another suitable time can be arranged.
Additional cleaning charges may apply where excessive cleaning is required because of circumstances substantially beyond normal guest use.
6. Savannah Carnival Cleaning
For qualifying Savannah Carnival package reservations, required cleaning is included within the confirmed package price.
This includes the initial cleaning and any mandatory mid-stay cleaning required during a stay of up to 31 nights.
No separate mandatory cleaning fee will be added to the confirmed Savannah Carnival package price.
7. Refundable Security Deposit
A US$200 refundable security deposit normally applies to direct reservations.
Security Deposit Waiver for Returning Guests: MJS Hideaways may, at its discretion, waive the refundable security deposit for returning guests with a satisfactory previous stay history. A previous waiver does not guarantee that the security deposit will be waived for future reservations.
The security deposit is separate from the accommodation price and may be collected as a separate payment before arrival.
Because the current payment facility does not provide a true card pre-authorisation hold, the security deposit may be charged and subsequently refunded rather than merely held on the guest’s card.
The security deposit may be used towards legitimate costs arising from damage, missing items, excessive cleaning, lost keys or access devices, unauthorised occupancy, or another documented breach that results in a measurable cost.
Normal wear and tear will not be charged against the security deposit.
Following departure and inspection of the accommodation, the refundable balance will normally be returned within 7 days after check-out.
Where the original payment provider does not support a partial refund, any balance due may be returned by bank transfer, PayPal or another mutually agreed payment method. Any genuine transfer or currency-conversion cost associated with an alternative refund method may be deducted where it is actually incurred and disclosed to the guest.
8. Payment for Standard Reservations
Standard reservations with a total booking value of US$500 or less require full payment at the time of booking.
For eligible standard reservations exceeding US$500 and made more than 14 days before arrival, MJS Hideaways may accept an initial payment of 30%, with the remaining 70% due no later than 14 days before check-in.
Reservations made within 14 days of arrival require full payment at booking.
For standard reservations of US$1,000 or more made at least 90 days before arrival, a monthly instalment arrangement may be offered.
Where a monthly payment plan is approved, an initial payment of 30% is required and the remaining balance will be divided into scheduled instalments. The entire reservation balance must be paid no later than 14 days before arrival.
Guests may pay the outstanding balance early.
9. Carnival and Special-Event Payments
Carnival and other designated special-event reservations may carry separate payment conditions.
For eligible Carnival reservations made at least 90 days before check-in, the payment schedule is:
| Payment stage | Amount due |
|---|---|
| At booking | 30% |
| 90 days before check-in | Additional 20% |
| 60 days before check-in | Additional 25% |
| 30 days before check-in | Final 25% |
If a reservation is made after one or more payment milestones have passed, the amount required at booking will increase accordingly.
A booking made 60–89 days before arrival therefore requires at least 50% at booking, a booking made 30–59 days before arrival requires at least 75%, and a booking made less than 30 days before arrival requires full payment.
The percentages are calculated from the final confirmed package price after any authorised discount or coupon.
10. Missed Instalments
Where a scheduled payment is not received by its due date, MJS Hideaways may contact the guest and provide a 3-day grace period.
If the outstanding amount remains unpaid after the grace period, MJS Hideaways may cancel the reservation.
Any refund due following cancellation for non-payment will be calculated according to the Cancellation & Refund Policy applicable on the date of cancellation.
11. Payment Processing
Direct website payments may be processed by WiPay, WooCommerce or another payment facility made available by MJS Hideaways.
MJS Hideaways currently absorbs ordinary guest-facing card-processing charges rather than adding them separately to the booking total.
Where a cancellation or refund occurs and the payment provider does not return its original processing fee, genuine non-recoverable transaction or refund costs may be deducted from the refund where permitted and disclosed in accordance with the MJS Hideaways Cancellation & Refund Policy.
12. Check-in
Standard check-in is from 3:00 pm.
Early check-in may be available depending on the departure time of the previous guest, housekeeping requirements and overall availability.
Where possible, MJS Hideaways may allow early check-in at no additional charge. In other circumstances, an early check-in fee may apply depending on how early access is requested and the operational requirements involved.
Early check-in is not guaranteed and must be approved in advance.
Arrival and access instructions will be provided before check-in once any outstanding booking requirements have been completed.
13. Check-out
Standard check-out is by 11:00 am.
Late check-out may be available depending on incoming reservations, housekeeping requirements and overall availability and must be approved in advance.
Where circumstances allow, MJS Hideaways may provide a late check-out at no additional charge. Where a fee applies, the following standard late check-out charges may be used:
| Accommodation | Up to 3:00 pm | 3:00–6:00 pm | After 6:00 pm |
|---|---|---|---|
| Jasmine Studio | US$37.50 | US$56.25 | Full applicable nightly rate |
| Pixie Studio | US$45 | US$67.50 | Full applicable nightly rate |
| Savannah 1 Bedroom | US$50 | US$75 | Full applicable nightly rate |
| Savannah 2 Bedroom | US$50 | US$75 | Full applicable nightly rate |
MJS Hideaways may waive or reduce a late check-out fee at its discretion.
Late check-out may be declined where it would interfere with cleaning, maintenance or an incoming reservation.
Remaining in the accommodation after the agreed check-out time without approval may result in the applicable late check-out fee or an additional night’s accommodation charge.
Estimated Arrival and Departure Times
Guests are requested to provide an estimated arrival time and estimated departure time to assist with check-in, check-out and housekeeping arrangements.
Where possible, these times should be provided when booking and updated if travel plans change.
An estimated arrival or departure time is provided for planning purposes only. Providing an arrival time before 3:00 pm does not constitute approval for early check-in, and providing a departure time after 11:00 am does not constitute approval for late check-out. Early check-in and late check-out remain subject to prior approval.
Guests should notify MJS Hideaways as soon as reasonably possible of significant delays or changes to their expected arrival or departure time.
14. Carnival Booking Conditions
Special restrictions apply during Carnival.
For Carnival 2027, the minimum stay is 7 nights.
Check-in for qualifying Carnival reservations must take place no later than 3 February 2027, and check-out may not take place before 10 February 2027, Ash Wednesday.
For qualifying Savannah Carnival reservations, the maximum stay is 31 nights.
15. Savannah Carnival Package
The Savannah Carnival package is based on the confirmed package price accepted at booking.
The published price may be reduced using an authorised promotional code or coupon.
The package is all-inclusive for the qualifying accommodation stay and includes accommodation, standard cleaning, mandatory mid-stay cleaning and the permitted number of registered guests.
The confirmed Carnival package includes the standard occupancy for the accommodation booked. Additional guests may be approved by MJS Hideaways in advance and may be subject to additional charges or conditions.
The US$200 refundable security deposit remains separate from the package price.
16. Changes to Reservations
Requests to change dates, accommodation configuration, number of guests or other material booking details are subject to availability and approval.
A change may affect the rate, payment schedule, cleaning requirements, seasonal pricing or other conditions.
Any additional amount due must be paid before the amendment is confirmed.
A request for a change is not confirmed until approved by MJS Hideaways.
17. Cancellations and Refunds
All direct-booking cancellations and refunds are governed by the separate MJS Hideaways Cancellation & Refund Policy.
Standard reservations and Carnival or designated special-event reservations have different cancellation schedules.
A date change cannot be used to circumvent the cancellation conditions applicable to the original reservation.
18. Pets
Pets are not permitted at MJS Hideaways.
Where applicable law requires accommodation for an assistance animal, guests should contact MJS Hideaways before arrival so appropriate arrangements can be discussed.
19. House Rules
All guests must comply with the MJS Hideaways House Rules, which form part of the booking agreement.
These rules address matters including visitors, parties, smoking and vaping, noise, security, pool and whirlpool use, property care and guest conduct.
Serious or repeated breaches may result in termination of the stay where reasonably necessary to protect the property, neighbours, guests or staff.
20. Damage and Guest Responsibility
Guests are expected to take reasonable care of the accommodation, fixtures, furnishings, appliances, linens, equipment and amenities.
The lead guest is responsible for damage or loss caused by themselves, persons included in the booking and any visitors for whom they are responsible.
Guests should report damage or maintenance problems promptly rather than attempting significant repairs themselves.
21. Property Access
MJS Hideaways respects guest privacy.
Access may nevertheless be required where reasonably necessary for an emergency, urgent maintenance, essential repair, safety or security concern, prevention of property damage, or scheduled mandatory cleaning.
Where practicable, reasonable notice will be provided before entering the accommodation.
22. Maintenance and Service Interruptions
Guests should report significant maintenance problems or service failures as soon as reasonably possible so that MJS Hideaways has an opportunity to investigate and remedy them.
Temporary interruptions to electricity, water, internet, building services or other facilities arising from circumstances reasonably outside the control of MJS Hideaways do not automatically entitle the guest to a refund.
23. Personal Belongings
Guests remain responsible for their luggage, money, valuables and personal belongings.
If property is left behind after departure, reasonable efforts may be made to return it.
Packaging, courier, postage or delivery costs may be charged to the guest.
24. Guest Conduct and Termination of Stay
Illegal activity, dangerous conduct, threatening behaviour, deliberate damage, serious disturbance, unauthorised parties and other serious breaches of these Terms are prohibited.
MJS Hideaways may terminate a stay where reasonably necessary because of serious guest misconduct.
Where termination results from a serious breach by the guest, unused nights may be non-refundable subject to applicable law.
25. Circumstances Beyond Our Control
MJS Hideaways will not be responsible for failure to perform an obligation where performance is prevented by circumstances reasonably outside its control, including natural disasters, severe weather, significant utility failure, government action or civil emergency.
Where such circumstances materially affect a reservation, reasonable efforts will be made to communicate with the guest and determine an appropriate course of action.
26. Property Information and Photographs
Reasonable efforts are made to ensure accommodation descriptions, photographs, amenities and other published information are accurate.
Décor, furnishings, appliances and other non-essential items may change from time to time without materially changing the accommodation being provided.
27. Privacy
Personal information collected in connection with a reservation will be handled in accordance with the MJS Hideaways Privacy Policy.
Information may be used as reasonably necessary to administer reservations, process payments, communicate with guests and provide accommodation services.
28. Governing Law
These Booking Terms & Conditions and direct reservations with MJS Hideaways are governed by the laws of Trinidad and Tobago.
Nothing in these Terms is intended to exclude or limit rights or remedies that cannot lawfully be excluded.