Booking Terms & Conditions · Cancellation & Refund Policy · House Rules
Last updated: October 2026
This policy applies to reservations made directly with MJS Hideaways.
Reservations made through Airbnb, Booking.com, Expedia, Your.Rentals or another third-party booking platform are governed by the cancellation and refund conditions shown by that platform for the applicable reservation.
1. Standard Reservations
For ordinary direct reservations that are not subject to Carnival or another designated special-event policy:
| Cancellation received | Accommodation refund |
|---|---|
| 30 days or more before check-in | 100% |
| 14–29 days before check-in | 75% |
| 7–13 days before check-in | 50% |
| Less than 7 days before check-in | No refund |
The cancellation period is calculated from the scheduled check-in date.
Where only part of the total booking price has been paid at the time of cancellation, the cancellation charge is calculated against the total applicable accommodation price. Any amount paid above that charge will be refundable.
Example
If a US$1,000 reservation is cancelled 20 days before arrival, the guest is entitled to a 75% accommodation refund. The cancellation charge is therefore 25%, or US$250.
If the guest had paid a US$300 initial payment, US$50 would be refundable.
2. Carnival and Designated Special-Event Reservations
Carnival and other reservations expressly identified as special-event bookings have a separate payment and cancellation structure.
For these reservations, cancellation charges are calculated from the final confirmed package price after any applicable promotional code, coupon or authorised discount.
| Cancellation received | Cancellation charge | Amount refundable |
|---|---|---|
| 90 days or more before check-in | 30% | Amount paid above 30% |
| 60–89 days before check-in | 50% | Amount paid above 50% |
| 30–59 days before check-in | 75% | Amount paid above 75% |
| Less than 30 days before check-in | 100% | No accommodation/package refund |
| No-show or voluntary early departure | 100% | No accommodation/package refund |
A guest who pays ahead of schedule does not lose the additional amount merely because it was paid early. Any amount paid above the applicable cancellation charge will be refundable.
For example, if a guest pays a US$10,000 Carnival package in full but cancels more than 90 days before arrival, the applicable cancellation charge is US$3,000 and US$7,000 is refundable, subject to the provisions below.
3. Savannah Carnival Package
The Savannah Carnival package is priced according to the rate confirmed at booking and may be reduced through an authorised promotional code or discount.
The confirmed package price is all-inclusive for the accommodation stay, including:
- accommodation for the approved 7–31-night stay;
- the initial cleaning;
- mandatory mid-stay cleaning required during the stay; and
- the standard occupancy for the accommodation booked, with additional guests subject to prior approval and any agreed charges or conditions.
The confirmed Carnival package includes the standard occupancy for the accommodation booked. Additional guests may be approved by MJS Hideaways in advance and may be subject to additional charges or conditions.
The US$200 refundable security deposit is separate from the Carnival package price.
4. Carnival Payment Schedule
For Carnival bookings made at least 90 days before check-in:
| Stage | Amount due |
|---|---|
| At booking | 30% |
| 90 days before check-in | Additional 20% |
| 60 days before check-in | Additional 25% |
| 30 days before check-in | Final 25% |
If the reservation is made after one or more payment milestones have already passed, the amount required at booking will be increased accordingly.
A booking made 60–89 days before arrival therefore requires at least 50% at booking; 30–59 days requires at least 75%; and a booking made less than 30 days before arrival requires full payment.
Guests may pay the balance early.
5. Standard Booking Payment Plans
Standard reservations of US$500 or less require full payment at booking.
For eligible standard reservations exceeding US$500 and made more than 14 days before arrival, MJS Hideaways may accept:
30% at booking, with the remaining 70% payable no later than 14 days before check-in.
Reservations made within 14 days of arrival require full payment.
For standard reservations of US$1,000 or more made at least 90 days before arrival, a monthly instalment arrangement may be offered. The booking will still require an initial payment of 30%, and the full balance must be paid no later than 14 days before arrival.
Monthly instalment arrangements are subject to approval and do not apply to Carnival or other designated special-event reservations.
6. Missed Instalments
If an instalment is not received by its due date, MJS Hideaways may contact the guest and provide a 3-day grace period.
If the outstanding payment remains unpaid after that period, MJS Hideaways may cancel the reservation.
Any refund due following cancellation for non-payment will be calculated according to the cancellation policy applicable on the date the reservation is cancelled.
7. Cleaning Fees
For standard reservations, cleaning charges for services that will not be provided because the reservation was cancelled before arrival are refundable.
Unused prepaid mid-stay cleaning charges are also refundable where those cleaning services will no longer occur.
For the Savannah Carnival package, mandatory cleaning is included within the package price and is therefore treated as part of the Carnival package cancellation calculation rather than as a separately refundable cleaning charge.
8. Refundable Security Deposit
A US$200 refundable security deposit applies to direct reservations.
The US$200 refundable security deposit is not a cancellation penalty. If the reservation is cancelled before occupancy, the security deposit will ordinarily be refunded in full unless a separate legitimate amount is already owing.
Because WiPay does not currently support card pre-authorisation, the security deposit may be collected as a separate payment before check-in.
If there are no deductions, the full security deposit will normally be refunded within 7 days after check-out following inspection of the accommodation.
Where a deduction is reasonably required for damage, missing property, extraordinary cleaning, unauthorised occupancy or another legitimate charge, MJS Hideaways will provide reasonable details of the deduction.
Where the payment processor does not permit a partial refund of the original security-deposit transaction, any remaining balance may be returned using another available payment method agreed with the guest.
Normal wear and tear will not be charged against the security deposit.
9. Refund Method and Processing
Where possible, refunds will be returned through the original payment method.
WiPay has confirmed that its standard refund function currently permits full refunds only, and that full refunds carry a US$0.75 refund fee. WiPay has also advised that its original transaction-processing fee is not returned to the merchant.
Partial refunds: Where the original payment provider cannot process a partial refund, MJS Hideaways may return the amount due by another available method, such as bank transfer, PayPal, or another mutually agreed payment method.
Any bank, PayPal, currency-conversion or transfer charges associated with an alternative refund method may be deducted from the refund only where they are actually incurred and disclosed to the guest.
10. Payment-Processing Costs
Any refund otherwise due under this policy may be reduced by payment-processing or refund charges that were actually incurred by MJS Hideaways and are not returned by the payment provider. No additional administrative cancellation fee will be imposed.
11. No-Shows and Early Departures
A guest who fails to arrive without cancelling according to the applicable policy will be treated as a no-show.
No accommodation refund is due for a no-show.
Refundable security deposits and cleaning services that were not provided will continue to be treated in accordance with the sections above.
Once the stay has begun, nights voluntarily left unused because of early departure are not refundable, except where MJS Hideaways expressly agrees otherwise or where applicable law requires otherwise.
12. Changes of Date
For standard reservations, one date-change request may be considered where the request is made at least 14 days before the original check-in date.
Changes remain subject to availability, current pricing and approval.
A date change cannot be used to reset or circumvent the cancellation conditions applying to the original reservation.
Carnival and special-event date changes are at the discretion of MJS Hideaways.
13. Rebooking of Cancelled Dates
If some or all of the cancelled dates are subsequently rebooked by another guest, MJS Hideaways may provide an additional refund beyond the amount otherwise due under the applicable cancellation policy.
Any additional refund will depend on factors including:
- how many of the cancelled nights are rebooked;
- the value of the replacement reservation;
- whether the replacement booking is completed and paid;
- any difference between the original and replacement rates; and
- any non-refundable payment-processing, transfer or other costs incurred.
An additional refund is not guaranteed, and the total amount refunded will not exceed the amount originally paid by the cancelling guest, less any legitimate non-recoverable costs.
Any additional refund based on a replacement reservation may be processed only after the replacement booking has been fully paid or completed.
14. Cancellation by MJS Hideaways
If MJS Hideaways cancels a confirmed reservation for reasons not caused by the guest or a breach of the booking conditions, amounts paid for accommodation and services that cannot be provided will be refunded unless the guest agrees to an alternative arrangement.
15. Refund Timing
Approved refund requests will normally be initiated within 7 business days.
For WiPay refunds specifically, WiPay has advised that it typically processes the request within approximately 48 hours, after which the customer’s bank or card provider may require approximately 3–5 business days to return the funds.